Which of your tickets can an agent safely handle?
Eight questions, about two minutes, nothing to look up. You get a split of your own queue and a written triage process at the end. No email required to see any of it.
0 tickets a month. Here is what an agent can safely handle.
These bands describe your queue as it works today, not a projection.
Draft & approve
An agent classifies, proposes an owner and drafts the reply. A person approves before anything reaches the customer.
Propose only
The agent proposes queue, priority and owner. A person writes the reply, because tone or commitment is in play.
Human only
Not determinable from the ticket and the records. Leave these alone entirely.
What to fix first
Automation on top of these produces proposals nobody actions.
Your triage agent, written in plain English
Paste it into any agent platform, adapt it for your own tooling, or hand it to your team as the triage policy you did not have written down. It is plain English on purpose.
Want to see it actually stop and ask? Eos compiles this text into a running agent and enforces the approval checkpoint, so it cannot send a reply without one. That is optional; the process above is yours either way.
See the Ticket Resolution Agent